Payment and Billing Policy
Last Updated: June 8, 2025
This Payment and Billing Policy outlines how HANDMADE ARTWORKS INC ("we," "us," or "our") handles payments, billing, and related matters on our website. By placing an order on our website, you agree to and accept our Terms of Service, including this Payment and Billing Policy.
1. Payment Methods
We accept payments through:
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PayPal (our primary payment service provider)
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Authorize.net for processing major debit and credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club.
Our store’s default currency is US Dollar (USD). If you pay using a card in a different currency, your payment provider may apply currency conversion charges. We do not add any additional fees for currency conversion ourselves.
2. Fraud Prevention
We take fraud prevention seriously. If we detect suspicious activity on your order, we may:
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Request additional verification or identification.
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Place a temporary hold on your order.
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Cancel your order if fraudulent activity is suspected.
3. Order Processing Time
We typically process orders within 0 to 2 business days, and sometimes even ship the same day.
4. Billing Accuracy
Please ensure that all billing and shipping information you provide is accurate and complete. Once submitted, this information cannot be edited. If you enter incorrect information, we are not responsible for any resulting delays or issues.
5. Sales Tax and Customs Duties
All applicable sales taxes (such as U.S. federal or state taxes) are included in your order total at checkout. However, please note that some of our products are shipped from international warehouses. Depending on your location, you may be responsible for paying additional customs duties, taxes, or import fees. These charges are your responsibility and are not included in our prices.
6. Billing Errors
If you believe there has been a billing error, please contact our customer support team immediately at service@realsamuraiswords.com or call us at +1 646 760 5383 during business hours (Monday to Friday, 9:00 am to 5:00 pm).
7. Dispute Resolution
If you encounter any issue with your order, please refer to our Return and Refund Policy for details on how to request a return or refund. You must contact us directly with your order details and the nature of the issue.
Important: If you open a PayPal dispute without first contacting us, you will void your right to our return and refund policy.
8. Policy Updates
Whenever we update our Payment and Billing Policy, we will notify all customers by email or via website notification.
Business Information:
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Company Name: HANDMADE ARTWORKS INC
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Address: 2836 Lyndale Avenue South Suite 100, Minneapolis, Minnesota 55408 USA
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Phone: +1 646 760 5383
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Customer Service Hours: Monday to Friday, 9:00 am to 5:00 pm