Shipping policy

Created On: February 28, 2026
Last Updated: February 28, 2026

This Shipping & Delivery Policy applies to purchases made from Makoto Katana, owned and operated by:

1. Order Processing & Handling Time

All in-stock items are processed and dispatched within 1–2 business days (Monday through Friday, excluding holidays).

Once your order is shipped, you will receive a shipping confirmation email containing tracking information (when available).

2. Shipping Carriers

We automatically select the most appropriate carrier based on destination, cost, and package size. Carriers may include:

  • FedEx
  • UPS
  • DHL
  • USPS
  • Local delivery services (depending on destination country)

Carrier selection may vary without prior notice.

3. Shipping Destinations

We ship to most countries worldwide.

Please Note:

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • We do not ship to jurisdictions where possession of our products is prohibited by law.
  • Customers are responsible for ensuring the product is legal in their location.

4. Shipping Rates & Delivery Times

United States

  • Standard Shipping (10–16 business days): FREE
  • Optional Shipping Protection (covers transit loss or damage): $9.99

International (Rest of World)

  • Standard Shipping (12–18 business days)
  • Orders $0.00 – $200.00: $26.00
  • Orders above $200.00: $18.00

Delivery times are estimates and may vary due to customs clearance, local postal delays, weather conditions, or carrier-related issues.

5. Tracking Information

Once your order is shipped, tracking information will be emailed to you.

Customers may also track orders via:

  • The “Order Tracking” feature on our website
  • Their account dashboard (if registered)

6. Customs, Duties & Import Taxes

For international orders outside the United States, customs duties, import taxes, tariffs, or other fees may apply based on your country’s regulations.

These charges are not included in product pricing or shipping fees and are the sole responsibility of the customer.

7. Delivery Issues (Delays, Loss, or Damage)

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

We will coordinate with the shipping carrier to investigate the issue and provide updates accordingly.

Shipping protection coverage applies only if selected at checkout.

8. Delivery Support

For shipping inquiries or support:

Business Name: HANDMADE ARTWORKS INC

Contact Email:service@makotoswords.com

Business Addresses:18351 Colima Rd#425
Rowland Heights, California, 91748 United States

Customer Service Hours:Monday to Friday, 9:00 AM – 5:00 PM GMT

By placing an order on our website, you agree to this Shipping & Delivery Policy. We reserve the right to update this policy at any time. Updates will be effective when posted with a revised “Last Updated” date.