Privacy policy

 

Last Updated: May 20, 2025

This Privacy Policy explains how Pro Katana, owned and operated by Makoto Katana, collects, uses, and protects your personal information when you visit or make a purchase from www.makotoswords.com. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following personal data:

• Full name
• Email address
• Billing and shipping addresses
• Phone number (optional)
• IP address, device information, and browser information
• Order and payment history
• Support communication history
• Analytics and tracking data

2. How We Use Your Information

We use your information to:

• Process, fulfill, and ship orders
• Provide customer support
• Improve website performance and user experience
• Conduct marketing and remarketing (with opt-out options)
• Prevent fraud and maintain website security
• Comply with legal and tax obligations

3. Legal Basis for Data Processing (GDPR)

For customers in the European Union, data may be processed under:

• Contract (order fulfillment)
• Legitimate interest (fraud prevention, support, analytics)
• Consent (email marketing, cookies, remarketing tools)

4. Third-Party Service Providers

We share information with trusted partners necessary to operate our business, including:

• Shopify (e-commerce platform & hosting)
• Payment processors & financial institutions
• Shipping carriers & logistics partners
• Customer support platforms
• Analytics providers (Shopify Analytics, Google Analytics, Microsoft Clarity)
• Remarketing/advertising platforms

We do not sell personal information.

5. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality
• Enable checkout and account features
• Track analytics and marketing performance

EU visitors will see a cookie consent banner on first visit.

6. Data Retention

We retain data only as long as necessary for:

• Order fulfillment
• Legal and accounting compliance
• Fraud prevention
• Customer support

Customers may request data deletion.

7. Your Data Rights

Customers may request to:

• Access their personal information
• Correct or update inaccuracies
• Request deletion of their data
• Opt-out of marketing communications

To submit a request, contact us at:
service@prokatana.com

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect data from minors.

9. Data Security

We use industry-standard security practices, including:

• SSL encryption
• Secure hosting via Shopify
• Access controls
• Fraud monitoring

10. International Transfers

Data may be stored or processed in the United States or other jurisdictions.

11. Governing Law

This Privacy Policy is governed by U.S. law.

12. Contact Us

For privacy-related requests, contact: Service@prokatana.com

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page along with an updated “Last Updated” date.